Delivery Policy
When an order is placed, it will be shipped to the address provided at the time of purchase. All orders within the UAE are delivered within 1 - 3 business days excluding public holidays and weekends, or in rare cases customs delays. Ahaliamed.com delivery team will contact the customer prior to the delivery to confirm availability.
Delivery charges (valid for one order delivered to one address only) will be calculated automatically at checkout based on weight and destination. Ahaliamed.com will attempt to deliver customers’ items on the date specified. The Ahaliamed.com delivery team will contact the customer on the day of delivery to ensure the customer is available to receive the package. If a delivery partner is unable to deliver for any reason, the Ahaliamed.com team will contact the customer by telephone the following business day to arrange an alternative delivery date. Customers will be required to sign a delivery receipt at the time of delivery.
Products or services are subject to availability. In the event that a product runs out of stock after receiving the customer’s order, Ahaliamed.com will contact the customer via the details provided at the time of placing an order to advise the customer. In case incorrect contact details have been provided, redelivery will be charged as per package weight and destination. Should an incorrect item be dispatched, please contact the Ahaliamed.com Customer Service team for a pickup and/or replacement as needed. No delivery fee will be charged for this service.
When ordering from Ahaliamed.com, the customer is responsible for assuring the product can be lawfully imported to the destination country. For international shipping and deliveries, packages may be subject to customs charges, tariffs, duties, taxes, and fees, and must comply with all laws and regulations of the destination country. Additional charges for customs clearance and compliance with the laws and regulations of the destination country must be fulfilled by the customer, who is the recipient and the importer of record; Ahaliamed.com has no control over customs clearance charges, nor can Aahaliamed.com predict what they may be.
Ahaliamed.com will not bear any responsibility for non-delivery and no refunds will be processed due to non-payment of customs charges. Customs policies vary widely from country to country; the customer should contact their local customs office for more information.
Delivery charges (valid for one order delivered to one address only) will be calculated automatically at checkout based on weight and destination. Ahaliamed.com will attempt to deliver customers’ items on the date specified. The Ahaliamed.com delivery team will contact the customer on the day of delivery to ensure the customer is available to receive the package. If a delivery partner is unable to deliver for any reason, the Ahaliamed.com team will contact the customer by telephone the following business day to arrange an alternative delivery date. Customers will be required to sign a delivery receipt at the time of delivery.
Products or services are subject to availability. In the event that a product runs out of stock after receiving the customer’s order, Ahaliamed.com will contact the customer via the details provided at the time of placing an order to advise the customer. In case incorrect contact details have been provided, redelivery will be charged as per package weight and destination. Should an incorrect item be dispatched, please contact the Ahaliamed.com Customer Service team for a pickup and/or replacement as needed. No delivery fee will be charged for this service.
When ordering from Ahaliamed.com, the customer is responsible for assuring the product can be lawfully imported to the destination country. For international shipping and deliveries, packages may be subject to customs charges, tariffs, duties, taxes, and fees, and must comply with all laws and regulations of the destination country. Additional charges for customs clearance and compliance with the laws and regulations of the destination country must be fulfilled by the customer, who is the recipient and the importer of record; Ahaliamed.com has no control over customs clearance charges, nor can Aahaliamed.com predict what they may be.
Ahaliamed.com will not bear any responsibility for non-delivery and no refunds will be processed due to non-payment of customs charges. Customs policies vary widely from country to country; the customer should contact their local customs office for more information.
